The Premiere Newsletter for Negotiators F REE The Master Negotiator is a monthly newsletter packed with tips, strategies, and tactics to ensure your success in virtually every negotiation.
The Negotiating Tactic of the Week gives you an insider's look at hundreds of strategies and tactics. Make sure you know more than your counterpart! Simply enter your email address in the box provided to be taken to the sign up page. Test Your Negotiation Skills. Determine Your Negotiating Style. Interactive Listening Skills.
Various studies stress the importance of listening as a communication skill. Of that time, we spend about 9 percent writing, 16 percent reading, 30 percent speaking, and 45 percent listening. Studies also confirm that most of us are poor and inefficient listeners. Fast-track your career with award-winning courses and realistic practice. Good listeners actively endeavour to understand what others are really trying to say, regardless of how unclear the messages might be. Listening involves not only the effort to decode verbal messages, but also to interpret non-verbal cues such as facial expressions and physical posture.
Effective listeners make sure to let others know that they have been heard, and encourage them to share their thoughts and feelings fully. By providing this feedback the person speaking will usually feel more at ease and communicates more easily, openly and honestly. Hearing is an accidental and automatic brain response to sound that requires no effort.
We are surrounded by sounds most of the time. For example, we are accustomed to the sounds of cars, construction workers and so on. We hear those sounds and, unless we have a reason to do otherwise, we learn to ignore them. Listening, on the other hand, is purposeful and focused rather than accidental. As a result, it requires motivation and effort. Listening, at its best, is active, focused, concentrated attention for the purpose of understanding the meanings expressed by a speaker.
Listening means paying attention not only to the story, but how it is told, the use of language and voice, and how the other person uses his or her body.
In other words, it means being aware of both verbal and non-verbal messages. Your ability to listen effectively depends on the degree to which you perceive and understand these messages. There are some simple steps you can take to let the speaker know you are actively listening, such as asking relevant questions, positive body language , nodding and maintaining eye contact. The people are listening are likely to display at least some of these signs.
However, these signs may not be appropriate in all situations and across all cultures. If listening were easy, and if all people went about it in the same way, the task for a public speaker would be much easier. The people-oriented listener is interested in the speaker. They listen to the message in order to learn how the speaker thinks and how they feel about their message. For instance, when people-oriented listeners listen to an interview with a famous musician, they are likely to be more curious about the musician as an individual than about music.
Action-oriented listeners are primarily interested in finding out what the speaker wants. Does the speaker want votes, donations, volunteers, or something else? The flight attendant says only to buckle up so we can leave. An action-oriented listener finds buckling up a more compelling message than a message about the underlying reasons. Content-oriented listeners want to listen to well-developed information with solid explanations. People using a time-oriented listening style prefer a message that gets to the point quickly.
Time-oriented listeners can become impatient with slow delivery or lengthy explanations. This kind of listener may be receptive for only a brief amount of time and may become rude or even hostile if the speaker expects a longer focus of attention. Here are some examples of statements and questions used with active listening:.
Everyone has difficulty staying completely focused during a lengthy presentation or conversation, or even relatively brief messages. Some of the factors that interfere with good listening might exist beyond our control, but others are manageable. Here are some key barriers:.
With practice, anyone can develop their communication skills. One of the most critical skills in effective communication is active listening. Developing this soft skill will help you build and maintain relationships, solve problems , improve processes and retain information such as instructions, procedures and expectations. To help you understand active listening skills and learn how to improve your own, consider the following background and examples.
Looking to Hire? Post a Job on Indeed. Active listening is the ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully. Active listeners use verbal and non-verbal techniques to show and keep their attention on the speaker.
This not only supports your ability to focus, but also helps ensure the speaker can see that you are focused and engaged. Much like critical thinking and conflict resolution, this soft skill will help increase your value as an employee. Here are several benefits of being an active listener:. Active listening helps others feel comfortable sharing information with you.
When you demonstrate your ability to sincerely listen to what others have to say, people will be more interested in communicating with you on a regular basis.
This can help open up opportunities to collaborate with others, get work done quickly or start new projects. All of these things can help lead you to success in your career. This is especially helpful when meeting a new customer or business contact with whom you want to develop a long-term working relationship. Actively listening to others will help you detect challenges and difficulties others are facing, or problems within projects.
Great employees are always striving to learn something new and grow their knowledge base. Here are a variety of active listening exercises you can use to help improve your interpersonal communication skills:.
Summarize the main point s of the message the speaker shared to show you fully understand their meaning. This will also give the speaker an opportunity to clarify vague information or expand their message. What changes would you want to make to the process over the next six months?
0コメント